The bricks and mortar shop will be closed on Sunday the 12.08.18. We will also be closed on the 18.08.18 as we're showing at the Broughton Guild Show!

Postage & Delivery

UK

Postage and packaging within the UK is a flat rate of £3.50 for orders up to £49.99.  £50 and above is free. All orders are sent 1st class using Royal Mail.  Delivery estimate is 1 - 2 working days after dispatch.

Europe

Postage and Packaging for Europe, excluding the UK, is a flat rate of £7.00 and is sent using Royal Mail from the UK.  Delivery estimate is 3 - 5 working days after dispatch.

USA & Canada

Postage and Packaging For The USA and Canada is £8.50 for orders up to 500g.  Orders over 500g are charged at £10.00.  Orders are sent using Royal Mail from the UK.  Delivery estimate is 5 - 7 working days after dispatch.

Australia

Postage and Packaging Australia is £9.00 for orders up to 500g.  Orders over 500g are charged at £12.00.  Orders are sent using Royal Mail from the UK.  Delivery estimate is 5 - 7 working days after dispatch.

Delivery

We will aim to dispatch all orders within 1 to 2 days of receipt of payment for the order.  We do not post of a Sunday, Monday or any Bank Holidays or days when the post office may be shut for public Holidays.

We will post the goods to the address you specify for delivery in your order via Royal Mail. It is important that this address is accurate.  If paying with PayPay please make sure your PayPal address is correct and you can receive your order at this address. We cannot accept any liability for any loss or damage to the goods once they have been delivered. Most orders will be dispatched within 1 – 2 working days from the order date, but can take up to 7. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Where is my Parcel?

Royal mail does not consider post lost until a certain number of days have passed.  If your pacel has not arrived in the timeframes stated below, please get in touch with The Queen of Purls as soon as possible to resolve this.

UK - 15 working days

Europe - 20 working days

USA & Canada - 25 working days

Australia - 25 working days