Postage & Delivery

UK

Postage and packaging within the UK is a flat rate of £3.50 for orders up to £49.99.  £50 and above is free. All orders are sent 1st class using Royal Mail.  Delivery estimate is 1 - 2 working days after dispatch.

Europe

Postage and Packaging for Europe, excluding the UK, is £8.00 for order up to £69.99.  Orders of £70 and over receive free shipping. All orders are sent using Royal Mail from the UK.  Delivery estimate is 3 - 5 working days after dispatch. You are responsible for any import charges you receive on your parcel.

USA & Canada

Postage and Packaging for The USA and Canada is £10.00 for orders up to £99.99  Orders of £100 and over receive free shipping.  Orders are sent using Royal Mail from the UK.  Delivery estimate is 5 - 7 working days after dispatch. You are responsible for any import charges you receive on your parcel.

Rest of World

Postage and Packaging for RoW is £10.00 for orders up to £99.99  Orders of £100 and over receive free shipping.  Orders are sent using Royal Mail from the UK.  Delivery estimate is 5 - 7 working days after dispatch. You are responsible for any import charges you receive on your parcel.

Delivery

Orders Placed Between Thursday and 2.30pm on a Sunday are posted out within 1-2 days.  orders made after 2.30pm on a Sunday through to Wednesday will ship on Thursday.  We do not post on a  Sunday, Tuesday, Wednesday, any Bank Holidays or days when the post office may be shut for public Holidays. 

We will post the goods to the address you specify for delivery in your order via Royal Mail. It is important that this address is accurate.  If paying with PayPay please make sure your PayPal address is correct and you can receive your order at this address. We cannot accept any liability for any loss or damage to the goods once they have been delivered. Most orders will be dispatched within 1 – 2 working days from the order date, but can take up to 7. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Where is my Parcel?

Royal mail does not consider post lost until a certain number of days have passed.  If your pacel has not arrived in the timeframes stated below, please get in touch with The Queen of Purls as soon as possible to resolve this.

UK - 15 working days

Europe - 20 working days

USA & Canada - 25 working days

Rest of World - 25 working days